This Privacy Policy explains what personal information dk99 collects, how it is used, how it is protected, and what rights you have as a player based in Pakistan.
Six core principles that govern how dk99 collects, uses and protects your personal data.
All personal data and payment information transmitted between your device and dk99 is encrypted using industry-standard protocols. Your JazzCash or Easypaisa transaction details, your account credentials and your personal identification documents are all handled under strict encryption — in transit and when stored.
dk99 does not sell, rent or trade your personal information to third parties for marketing or commercial purposes — ever. The data you provide when you register or deposit is used only to operate your account, process your payments and communicate with you about your dk99 activity. Nothing else.
We collect the minimum data required to run the platform properly — your name, contact details, date of birth for age verification, and payment information for deposits and withdrawals in PKR. We do not ask for data that is not directly relevant to your use of the dk99 platform.
This Privacy Policy details every category of data we collect and the specific purposes for which it is used. There are no hidden data practices at dk99. If you want to know what information we hold about you, you can request it through our support team at any time — we will respond clearly and promptly.
You have the right to access, correct and request deletion of your personal data held by dk99. You can also withdraw consent for marketing communications at any time through your account settings or by contacting support. We take these rights seriously and will act on valid requests without unnecessary delay.
dk99 retains personal data only for as long as it is necessary to fulfil the purposes described in this policy, or as required for legitimate business and anti-fraud purposes. When data is no longer needed, it is securely deleted or anonymised. We do not hold onto your information indefinitely without reason.
dk99 is an online entertainment platform offering sports betting, casino games, slots, fish games and a full game lobby — all accessible via the website at dk99.plus and through the dedicated dk99 mobile App. The platform is designed specifically for players in Pakistan, with all transactions conducted in PKR and support for local payment methods including JazzCash, Easypaisa and Raast.
For the purposes of this Privacy Policy, "dk99", "we", "us" and "our " refer to the dk99 platform and its operating team. "You" and "your" refer to any person who visits, registers with or uses the dk99 platform.
This Privacy Policy applies to all personal data collected through the dk99 website, mobile App, customer support channels and any other touchpoints through which you interact with us. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy.
dk99 collects personal data through several channels — primarily during registration, through your ongoing use of the platform, and when you contact our support team. Below is a breakdown of the categories of data we collect and why each is needed.
| Data Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC copy | Account registration and age verification |
| Contact Data | Mobile number, email address | Account communications and support |
| Payment Data | JazzCash/Easypaisa account reference, bank details | Processing PKR deposits and withdrawals |
| Transaction Data | Deposit amounts, withdrawal history, bet records | Account management and anti-fraud monitoring |
| Technical Data | IP address, device type, browser, session data | Platform security and fraud prevention |
| Usage Data | Pages visited, games played, betting history | Improving platform experience |
| Support Data | Chat logs, email correspondence | Resolving queries and complaints |
We do not collect sensitive personal data such as biometric information, health records or political opinions. All data collection is proportionate to its stated purpose.
The personal data dk99 holds about you is used for the following specific purposes. We do not use your data for any purpose that is inconsistent with what is listed here without first obtaining your explicit consent.
Your identity and contact data are used to create and maintain your dk99 account, verify your age and identity, communicate account-related notifications (deposit confirmations, withdrawal status, security alerts), and provide you with access to the full range of platform features — sports betting on cricket and PSL markets, slots, fish games, the game lobby and promotions.
Payment data is used solely to process your PKR deposits and withdrawals through your chosen method — whether that is JazzCash, Easypaisa, Raast, bank transfer or another supported mobile wallet. Payment data is handled through certified secure payment processors and is never stored in full by dk99 directly.
Technical data including IP addresses, device fingerprints and session data is used to detect suspicious activity, prevent unauthorised account access, identify duplicate accounts and protect the integrity of the platform. This processing is a core part of keeping your account and funds safe.
Anonymised and aggregated usage data helps us understand how players interact with the dk99 platform — which games are most popular, how the App performs on different devices, and where the betting interface can be improved. This data is used internally and does not identify individual users.
With your consent, we may send you promotional communications about new bonuses, PSL season specials, slot releases and other dk99 promotions. You can opt out of marketing emails at any time through your account settings or by contacting support. Opting out of marketing does not affect transactional communications related to your account.
dk99 does not use your personal data to make automated decisions — such as restricting your account or adjusting your bonus eligibility — without human oversight. Any significant account action is reviewed by a member of our team.
Given that all dk99 transactions are conducted in Pakistani Rupees (PKR) and processed through local payment channels, it is important to be clear about how payment data is handled.
When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or a bank transfer, the transaction is routed through a certified third-party payment processor. dk99 receives a transaction reference and confirmation — not your full payment account credentials or card numbers. This means that sensitive payment details are never directly stored on dk99 systems.
For large transactions, dk99 may request documentation to confirm the source of funds. This is a standard requirement and is handled confidentially. Documents submitted for this purpose are stored securely and accessed only by authorised team members.
dk99 uses cookies and similar tracking technologies on the website and App to make the platform function correctly, to keep you logged in during a session, and to understand how the platform is being used. Here is what you need to know.
These cookies are strictly necessary for the platform to work. They manage your login session, remember your language preferences and ensure that your betting slip and game progress are maintained during a session. You cannot opt out of essential cookies while continuing to use the platform.
These help us understand how players navigate the dk99 website and App — which pages are visited most frequently, where players encounter errors and how long sessions typically last. Analytics data is aggregated and anonymised wherever possible. You can opt out of analytics cookies through the cookie preferences available on the platform.
These remember your settings and customisations — for example, your preferred display mode or the sports markets you follow most closely. Disabling these cookies means your preferences will not be saved between sessions.
You can manage your cookie preferences at any time. Note that disabling certain cookies may affect your experience on the platform.
dk99 does not sell, rent or trade your personal data to any third party. However, in order to operate the platform effectively, certain data may be shared with trusted service providers who assist us in delivering our services. All such providers are bound by strict confidentiality obligations and are permitted to use your data only for the specific purposes for which it was shared.
Categories of third parties who may receive limited data:
dk99 will never share your personal data with advertisers, data brokers or any organisation for the purpose of targeting you with third-party marketing.
All third-party service providers used by dk99 are contractually required to maintain the confidentiality and security of any data shared with them. They may not use your data for any purpose beyond what is required to provide their service to dk99.
dk99 applies a layered approach to data security, combining technical controls, access restrictions and operational procedures to protect your personal information from unauthorised access, loss or misuse.
While dk99 takes all reasonable steps to secure your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone.
As a dk99 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the dk99 support team with your request and we will respond within a reasonable timeframe.
You can request a copy of the personal data dk99 holds about you at any time. We will provide this in a clear, readable format.
If any of the personal information we hold about you is inaccurate or outdated, you have the right to request that it be corrected.
In certain circumstances, you can request that dk99 delete your personal data. This right may be limited where retention is required for legal or anti-fraud purposes.
You can request that dk99 limit how your data is used in specific circumstances, for example while a correction request is being reviewed.
Where technically feasible, you can request your personal data in a structured, machine-readable format for transfer to another service.
Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time without affecting prior processing.
dk99 retains personal data only for as long as it is necessary to serve the purposes described in this policy, or as required by applicable anti-money laundering and fraud prevention obligations. The following general retention periods apply:
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
dk99 is strictly an adult platform. Registration and use of all platform features — including sports betting, casino games, slots, fish games and promotions — is permitted only for individuals who are 18 years of age or older.
dk99 does not knowingly collect personal data from anyone under the age of 18. Age verification is applied during the registration process and may be requested again at any point during your use of the platform. If we discover that an account has been registered by someone under 18, the account will be closed immediately, any balance will be forfeited, and all associated personal data will be deleted.
If you are a parent or guardian and believe that a minor in your care has registered an account on dk99, please contact our support team immediately so that the account can be investigated and closed without delay.
dk99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.
For changes that materially affect how your personal data is used or your rights as a player, dk99 will make reasonable efforts to notify you through in-platform notifications or by email where your contact details are available. However, it is your responsibility to review this page periodically to stay informed of the current policy.
Continued use of the dk99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any update, you should stop using the platform and contact support to request account closure and data handling in accordance with your rights.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please reach out to the dk99 support team. Our team is available around the clock and will respond to privacy-related enquiries promptly.
You can also visit our FAQ page for answers to common questions about your account, payments and platform policies. For concerns about responsible gaming and setting personal limits, visit the Responsible Gaming page.
Support contact: [email protected] — available 24 hours a day, 7 days a week for all account, privacy and data-related queries.
Register your dk99 account today, deposit in PKR via JazzCash or Easypaisa, and play cricket betting, PSL markets, slots, fish games and live casino — all in one secure place.